Return Policy

Our returns process is built to help customers feel secure and supported after making a purchase. We understand that shopping online does not allow for hands-on inspection, and it may take some time to decide whether an item truly meets personal preferences or expectations. To accommodate this, we offer a return window of thirty days beginning on the date an order is confirmed as delivered. This period gives customers adequate time to review their purchase without pressure. As long as the item remains in its original condition and has not been used, modified, or altered in a way that affects its appearance, function, or resale value, it may qualify for a return.

All returned merchandise must be sent back in the same condition in which it was received. Products should be unused, unworn, and free from damage, odors, stains, or visible signs of wear. Any components that were included with the original shipment must also be returned, such as tags, labels, accessories, inserts, protective pieces, and other accompanying materials. Whenever possible, customers should reuse the original packaging, including boxes, sleeves, padding, or protective wrap. Keeping the full presentation intact helps ensure accurate inspection and contributes to a faster and smoother return experience. Proof of purchase, such as an order confirmation email or receipt, is required for every return request.

Before sending any item back, customers must contact our support team at myneedoh@outlook.com to request return authorization. Each request is reviewed to confirm that it meets policy requirements. Once approved, customers will receive step-by-step instructions along with a prepaid return shipping label. It is important to follow these instructions carefully and use only the provided label. Items returned without prior approval or shipped using unapproved methods may be delayed or declined, which can slow down processing.

We encourage customers to examine their orders shortly after delivery. If there are concerns such as damage during transit, manufacturing defects, or receipt of an incorrect item, reporting the issue promptly allows us to resolve it more efficiently. Early communication enables our team to review order details, verify information, and determine the most appropriate solution. Depending on the situation, this may include approving a return, issuing a refund, or correcting a fulfillment error. Delayed reporting may make verification more difficult and can extend resolution times.

Although most products can be returned, some items may not be eligible due to hygiene standards, safety regulations, or specific product limitations. If there is any uncertainty about eligibility, customers are encouraged to reach out to support before shipping an item back. We do not offer direct exchanges. Customers who would like a different size, color, or style should return the original item and place a new order separately. This approach helps maintain accurate inventory tracking and ensures both refunds and new purchases are processed correctly.

Customers within the European Union may have additional rights under applicable consumer protection laws. Eligible EU customers may cancel or return their order within fourteen days of delivery without providing a reason, provided the item remains unused, undamaged, and complete with all original components and documentation.

After a returned item is received, it will be inspected to confirm compliance with our policy. Customers will be notified once this review is complete. Approved refunds are issued to the original payment method, generally within ten business days, although exact timing may vary depending on the financial institution. If a refund has not appeared within fifteen business days, customers are welcome to contact our support team for assistance. Our aim is to handle returns in a fair, transparent, and consistent manner, with clear communication and responsive service throughout the entire process.