Shipping Policy

Shipping estimates are provided to give customers a general idea of when their orders may arrive, but they should be understood as approximate timeframes rather than guaranteed delivery dates. In typical circumstances, most orders are delivered within about ten to twenty business days after an order has been placed and payment has been successfully processed. Business days usually include weekdays and Saturdays, while Sundays, public holidays, and days impacted by major disruptions are not counted. Because shipping involves multiple steps and third-party partners, delivery speed can be influenced by factors outside our direct control. Events such as severe weather, natural disasters, transportation interruptions, customs procedures, or other unforeseen situations may extend transit times. Although we work diligently to prepare and dispatch orders as quickly as possible, some stages of delivery are handled by external carriers, and occasional delays may occur.

Once an order is submitted and payment is approved, it moves into processing. During this stage, order and shipping details are confirmed and prepared for fulfillment. After processing begins, changes to the shipping address, recipient name, or contact information cannot be made. For this reason, customers are encouraged to carefully review all order details before completing checkout. Even small errors, such as an incorrect postal code, missing apartment number, or incomplete address, can lead to delivery complications. These inaccuracies may cause shipments to be delayed, returned, or held by the carrier while additional verification is requested.

Delivery times can also be affected during periods of high demand. Busy seasons, promotional campaigns, and special sales events often increase the volume of orders moving through warehouses and transportation networks, which may slow processing and transit. Weather conditions can further influence delivery performance. Heavy rain, snow, extreme heat, flooding, or storms may disrupt routes or require carriers to temporarily suspend services for safety reasons. When this happens, shipments may take longer to reach their destination.

On occasion, a product included in an order may become unavailable after purchase but before shipment due to unexpected inventory changes. If this occurs, customers will be notified as soon as possible. The unavailable item may be removed from the order, and a refund will be issued for that item while the remaining products are shipped without unnecessary delay. This approach helps ensure that one out-of-stock product does not prevent the rest of the order from being delivered.

Some orders qualify for free shipping with no minimum purchase requirement. Even when shipping costs are covered, deliveries are still subject to standard carrier rules. If a carrier is unable to complete delivery because the recipient is unavailable, access to the delivery location is restricted, or other carrier conditions are not met, the package may be returned to the sender. In these cases, the order is generally canceled and a refund is issued to the original payment method in accordance with normal processing timelines. Checking tracking updates regularly and being available for delivery can help reduce the risk of missed or returned packages.

After an order has shipped, customers receive tracking information that allows them to follow the progress of their package. Tracking details may show various stages, such as processing, transit between facilities, customs clearance, and final delivery. It is common for tracking activity to pause temporarily while a shipment moves between logistics hubs or regions. Reviewing tracking information is the best way to stay informed about the status of your order.

In certain situations, an order may not proceed to shipment. This can happen if an item is unavailable before processing begins, if delivery services are not supported in the destination area, if the address cannot be serviced by available carriers, or if payment authorization is unsuccessful. When this occurs, customers are notified promptly and offered appropriate options, such as a refund or alternative arrangements.

If you receive an incorrect item, contacting customer support as soon as possible allows the issue to be resolved quickly. Assistance with returns and refunds is available when applicable. Returns based on size preference are accepted, although replacement items must be purchased separately. If your order exceeds the estimated delivery timeframe, we recommend checking the tracking information first, and then reaching out to customer support for further assistance. Our aim is to communicate clearly and provide a reliable shipping experience, even when unexpected challenges arise.